Refund Policy

1. Digital Products

KodeBase digital products — including prompt packs, knowledge bases, kits, and other downloadable content — are delivered instantly after purchase.

Once a digital product has been downloaded, it is not eligible for a refund. Because the full value of a digital product is transferred at the moment of download, we cannot accept returns or issue refunds for downloaded content.

If you purchased a product but have not downloaded it and believe the purchase was made in error, contact us and we will review your request.

2. Services

Professional services — such as consulting sessions, audits, and migration work — are refundable only if the work was not performed.

• If you purchased a service and no work has begun, you may request a full refund.
• Once work has been performed or a session has been delivered, the service is non-refundable.
• For multi-phase projects, refunds apply only to phases where work has not started.

3. How to Request a Refund

To request a refund, contact us through our contact page with your order details (the email used at purchase and the product or service name). Eligible refunds are processed to your original payment method, typically within 5–10 business days depending on your payment provider.

4. Chargebacks

If you have an issue with a purchase, please contact us first — we're happy to help. Filing a chargeback on a downloaded digital product or a delivered service violates this policy and our Terms of Service.